Settings and activity
6 results found
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1 vote
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment Hi,
Adobe Fonts and other font providers have specific licensing terms. You can read more about font licensing here: https://helpx.adobe.com/fonts/using/font-licensing.html
If you have any specific questions or need further assistance, please let us know.
Thank you,
Supriya
Adobe Fonts Team -
2 votes
An error occurred while saving the comment Hi Erin,
I'm sorry you're experiencing difficulties downloading fonts from our website. It would be extremely helpful if you could collect and send us network logs. Here are the steps to do so:
1. Open your browser’s developer tools: You can usually open this by pressing Ctrl+Shift+I on Windows or Cmd+Option+I on macOS. Alternatively, you can right-click on the webpage and select "Inspect" or "Inspect Element".
2. Navigate to the 'Network' tab. This tab records your browser's network activity.
3. Try downloading a font: While the network tab is open and recording, attempt to download a font. This action will capture the network requests made during the download attempt.
4. Right-click in the network tab and select 'Save all as HAR with content': This will save a HAR file containing the network logs.
5. Attach the HAR file to your reply: This file will help us analyze what might be going wrong.Thank you for being so cooperative. I look forward to your response so we can resolve this issue quickly!
Thank You,
Supriya
Adobe Fonts Team -
3 votes
An error occurred while saving the comment Hi Diogo,
Thank you for raising your concern. Could you please clear your browser's cache?
Google Chrome:
1. Open Chrome and go to fonts.adobe.com.
2. Press F12 to open Developer Tools.
3. Right-click (or Ctrl + click on Mac) the refresh button in the browser and select "Empty Cache and Hard Reload."Mozilla Firefox:
1. Open Firefox and go to fonts.adobe.com.
2. Press Ctrl + Shift + Delete to open the Clear All History dialog box.
3. Select "Everything" from the "Time range to clear" drop-down menu.
4. Check only the box next to "Cache."
5. Click "Clear Now."Safari (Mac):
1. Open Safari and go to fonts.adobe.com.
2. Click on Safari > Preferences.
3. Go to the "Privacy" tab.
4. Click on "Manage Website Data..."
5. Search for "fonts.adobe.com" in the list and click "Remove All" or select fonts.adobe.com and click "Remove".Microsoft Edge:
1. Open Edge and go to fonts.adobe.com.
2. Press Ctrl + Shift + Delete to open the Clear browsing data dialog.
3. Select "Cached images and files" and choose the time range you want to clear.
4. Click on "Clear now."Once you've cleared the cache, please reload the website by pressing Ctrl + R (Windows/Linux) or Cmd + R (Mac) on your keyboard, or by clicking the refresh/reload button in your browser's address bar. If the issue persists, could you please send me a short video of the problem? This will allow me to see the issue firsthand and assist you more effectively. I appreciate your patience and cooperation.
Thank you,
Supriya
Adobe Fonts TeamAn error occurred while saving the comment We've fixed the problem! Would you mind trying again and letting us know if you still see any issues with French accents or anything else?
Thanks,
Supriya
Adobe Fonts TeamAn error occurred while saving the comment Thanks a lot for the video! It really helped clarify the issue. I've managed to replicate the problem using the browser back button and when leaving the browser idle for some time. We're working on it and will keep you posted on any updates!
Thanks,
Supriya
Adobe Fonts TeamAn error occurred while saving the comment I'm sorry to hear that you're experiencing issues with French accents not displaying correctly. I appreciate you bringing this to our attention.
I attempted to replicate the issue based on the typical browsing process but could not observe the same problem. To ensure we address your concern effectively, could you please provide us with additional details about the steps you’re taking? This will help us better understand and resolve the issue.
I have also attached a video demonstrating the process I followed. Please watch it and let me know if your steps differ.
Thank you for being so cooperative, and looking forward to your response.
Thanks,
Supriya
Adobe Fonts Team -
Bug with visual search feature
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3 votesAn error occurred while saving the comment I'm happy to inform you that we have fixed the issue you reported with the visual search feature on Adobe Fonts. We would appreciate it if you could try it out and let us know if everything is working as expected.
Thank you so much for your patience.
Thanks,
Supriya
Adobe FontsAn error occurred while saving the comment Hi,
Thank you for bringing this issue to our attention and for the detailed explanation.
We have replicated the issue on our end and are actively investigating it. We will keep you updated on our progress.
Thanks,
Supriya
Adobe Fonts -
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3 votes
AdminSupriya Katiyar
(Admin, Adobe - Type (Fonts))
supported this idea
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Hi,
Could you please change your app settings to English? Go to Settings > Type > Show Font Names in English, turn this setting ON, and then restart the app. This might help make the font name appear in English instead of Korean.
Thank You,
Supriya
Adobe Fonts Team