Hi Erin,

I'm sorry you're experiencing difficulties downloading fonts from our website. It would be extremely helpful if you could collect and send us network logs. Here are the steps to do so:

1. Open your browser’s developer tools: You can usually open this by pressing Ctrl+Shift+I on Windows or Cmd+Option+I on macOS. Alternatively, you can right-click on the webpage and select "Inspect" or "Inspect Element".
2. Navigate to the 'Network' tab. This tab records your browser's network activity.
3. Try downloading a font: While the network tab is open and recording, attempt to download a font. This action will capture the network requests made during the download attempt.
4. Right-click in the network tab and select 'Save all as HAR with content': This will save a HAR file containing the network logs.
5. Attach the HAR file to your reply: This file will help us analyze what might be going wrong.

Thank you for being so cooperative. I look forward to your response so we can resolve this issue quickly!

Thank You,
Supriya
Adobe Fonts Team