Hi, folks.
Sorry for the delay.

It´s working well. All the accents remain when I refresh the page.
I am using Firefox, Creative Cloud, Windows 10 (22H2) and brazilian portuguese idiom.
My regards.
Diogo

Hi Diogo,

Thank you for raising your concern. Could you please clear your browser's cache?

Google Chrome:
1. Open Chrome and go to fonts.adobe.com.
2. Press F12 to open Developer Tools.
3. Right-click (or Ctrl + click on Mac) the refresh button in the browser and select "Empty Cache and Hard Reload."

Mozilla Firefox:
1. Open Firefox and go to fonts.adobe.com.
2. Press Ctrl + Shift + Delete to open the Clear All History dialog box.
3. Select "Everything" from the "Time range to clear" drop-down menu.
4. Check only the box next to "Cache."
5. Click "Clear Now."

Safari (Mac):
1. Open Safari and go to fonts.adobe.com.
2. Click on Safari > Preferences.
3. Go to the "Privacy" tab.
4. Click on "Manage Website Data..."
5. Search for "fonts.adobe.com" in the list and click "Remove All" or select fonts.adobe.com and click "Remove".

Microsoft Edge:
1. Open Edge and go to fonts.adobe.com.
2. Press Ctrl + Shift + Delete to open the Clear browsing data dialog.
3. Select "Cached images and files" and choose the time range you want to clear.
4. Click on "Clear now."

Once you've cleared the cache, please reload the website by pressing Ctrl + R (Windows/Linux) or Cmd + R (Mac) on your keyboard, or by clicking the refresh/reload button in your browser's address bar. If the issue persists, could you please send me a short video of the problem? This will allow me to see the issue firsthand and assist you more effectively. I appreciate your patience and cooperation.

Thank you,
Supriya
Adobe Fonts Team

I see the same problem today.

Hi Supriya!

Just saw your message, sorry.
After testing on a few searches, it does appear to be solved, thanks!

We've fixed the problem! Would you mind trying again and letting us know if you still see any issues with French accents or anything else?

Thanks,
Supriya
Adobe Fonts Team

Sorry you ran into trouble with this, Diogo. I have moved your bug report into another thread on the same problem. We are working on the fix, and will update here when it is in place.

Pangram loses accentuation when navigating/reloading at Adobe Fonts

I use a pangram in brazilian portuguese:

"Só juíza chata não vê câmera frágil e dá kiwi à ré sexy que pôs ações em baú.

Then, when reload or navigate it turns into:

"S juza chata no v cmera frgil e d kiwi r sexy que ps aes em ba

That messes the searching result a lot.

https://fonts.adobe.com/fonts?purpose=desktop&ref=tk.com&referrer=dd01e5bd12

Thanks for your help Supriya, have a great day!

Thanks a lot for the video! It really helped clarify the issue. I've managed to replicate the problem using the browser back button and when leaving the browser idle for some time. We're working on it and will keep you posted on any updates!

Thanks,
Supriya
Adobe Fonts Team

Thank you for your response Supriya.
I tried to reproduce the problem and it wasn’t doing anything until I clicked on a specific font then came back to the list (see attached video).
In my case, I have noticed that the problem also happens when switching page, but of course, it failed to happen this time! ;-)

I'm sorry to hear that you're experiencing issues with French accents not displaying correctly. I appreciate you bringing this to our attention.

I attempted to replicate the issue based on the typical browsing process but could not observe the same problem. To ensure we address your concern effectively, could you please provide us with additional details about the steps you’re taking? This will help us better understand and resolve the issue.

I have also attached a video demonstrating the process I followed. Please watch it and let me know if your steps differ.

Thank you for being so cooperative, and looking forward to your response.

Thanks,
Supriya
Adobe Fonts Team