Hi - this issue appears to be solved in both InDesign and Illustrator. Please let us know if this issue persists. Thanks!

Also updated the discussion at the InDesign User forum:

https://community.adobe.com/t5/indesign-discussions/opening-double-quotation-mark-is-displayed-as-single-quotation-mark/m-p/12935798#M476706

Regards,
Uwe Laubender
( ACP )

Two new screenshots that illustrate that substituting the old version of Poppins Italic with the new version is no automatic process with InDesign 2022. Did the version number of the font style change perhaps? That could be an explanation.

Screenshot
220511-0-MISSING-FONT-Preflight-after-activating-Poppins-again-Zoom-800%.PNG

is showing a rather absurd situation. A preflight error of InDesign that the font style is missing. InDesign also indicates this by showing that pink background.

Note that the rendering of the font style on the page is totally correct. It's as if the font style was already substituted.

Screenshot
220511-0-MISSING-FONT-SUBSTITUTED-after-activating-Poppins-again-Zoom-800%.PNG

is showing the same situation AFTER the font style was substituted with itself. No preflight error, no pink background. I saved that document with a different name.

BTW: I also attached the two InDesign documents for reference.

EDIT: Well, attaching the InDesign documents did not work as I can see now. So please download them from my Dropbox account:

https://www.dropbox.com/s/p9wuylwmslc16n2/220501-1-AdobeFonts-Poppins-ALL-ITALIC-STYLES-Issue-2022.indd?dl=1

https://www.dropbox.com/s/oykyo109lvf4uif/220511-1-AdobeFonts-Poppins-ALL-ITALIC-STYLES-Issue-2022.indd?dl=1

Regards,
Uwe Laubender
( ACP )

Attached another screenshot showing the situation before I substituted Poppins Italic with itself.

Regards,
Uwe Laubender
( ACP )

Well, before that step I tried to deactivate and activate the font family again from https://fonts.adobe.com/my_fonts. To activate the font family I went to https://fonts.adobe.com/fonts/poppins instead of reactvating once activated fonts.

Next I opened an InDesign 2022 document that is using the font family.
To open that document took InDesign a lot of time. Finally a missing font warning was issued that Poppins (OTF) Italic was missing. The only font style of Poppins I used in that InDesign document.

I had to use InDesign's Find/Replace Fonts panel that was showing the style as missing to re-apply the activated font style Poppins Italic again. That was possible, because the whole Poppins font family was indeed visible in InDesign's font menu!

Result: I had to substitute the old Poppins Italic with the new activated Poppins Italic and also made that change to all paragraph and character styles that was using the style with the command [ x ] "Change All" also redefines all styles enabled.

The bug seems to be fixed.

A note to myself:
Activating the font family through the functionality of "Recently deactivated fonts" seems to be not reliable for fonts with updated glyphs because the cached data is still the old one and is showing the wrong glyph.

Regards,
Uwe Laubender
( ACP )

Hi Molly,
issue persists when I activate the font family Poppins again from the Creative Cloud Desktop App. It seems that the whole font family is cached on my machine. Next step I'll try is to log out from Creative Cloud and to log in again.

Regards,
Uwe Laubender
( ACP )

The only workaround I can currently see:
Do NOT ACTIVATE the Poppins font available on Adobe Fonts.
Instead download font files for the Poppins font family from Google Fonts.

Regards,
Uwe Laubender
( ACP )