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'The adobe fonts search page is broken. Immediatly after uploading an image to analyze, the site returns "Sorry, these results have expired"' has been merged into this idea

Adobe Fonts | Feature Requests and Feedback: 08. Font bugs

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Bug with visual search feature

Hello, the visual search feature appears to be broken on adobe fonts. I have used the feature many times in the past with decent results so I believe it is a new bug.

I have attached some tests to show what is happening. When I upload images it is not able to read the text correctly as it has in the past. The default text is gibberish.

Even after correcting the text, you can see the feature either returned ornaments or fonts that were not at all similar to the original.

The only one that was read correctly was a screenshot from this feedback page, but even so, the search was not able to identify it even though it is Adobe's main typeface.

In the end I was able to find the original font I was looking for (the purple script example) which is Caflisch Script. This font is available on Adobe Fonts so in theory the visual search, working properly, should have been able to identify it.

Thanks

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  • Lisa Bascom commented  ·   ·  Report

    Yes, much better, thanks. I'm going to check out that suggested font!

  • Miguel Sousa commented  ·   ·  Report

    @Lisa Thank you for bringing this problem to our attention. I agree that those results don't look good or even relevant. We've recently made some changes to fix that. The image attached shows the results that I got today, which look a lot more sensible.

  • Lisa Bascom commented  ·   ·  Report

    Improve the font detection. I was excited to see the font match with a photo tool and am at a stage where it would be helpful to identify fonts in some inherited projects but surprised at the suggestions it provided. Per the screen capture, it is clearly a sans serif font yet all suggestions were serif and several curly.

    [admin: edited to remove email address]

  • AdminSupriya Katiyar (Admin, Adobe - Type (Fonts)) commented  ·   ·  Report

    Thank you for bringing this to our attention. We attempted to reproduce the issue on our end, but could not. Could you please try clearing your browser's cache and cookies for the fonts.adobe.com website and then attempt the process again?
    Here are the steps for clearing the cache specifically for this site:

    Steps to Clear Cache for fonts.adobe.com in Google Chrome:

    1. Open Chrome and click on the three dots in the browser's upper-right corner (the menu icon).
    2. Select Settings.
    3. Scroll down and click on Privacy and Security.
    4. Click on Cookies and other site data.
    5. Scroll down to See all site data and permissions.
    6. In the search bar at the top, type fonts.adobe.com.
    7. Click on the trash icon next to fonts.adobe.com to clear its cache and cookies.
    Refresh the site and try uploading your image again.

    If the issue persists after following these steps, please let us know, and feel free to provide additional details, such as screenshots or steps you followed, so that we can investigate further.

    Thank you!
    Adobe Fonts Team

  • Donald Newlands commented  ·   ·  Report

    Site is broken -- see title.
    I am using Chrome version 129.0.6668.60 on Windows 11.

  • AdminSupriya Katiyar (Admin, Adobe - Type (Fonts)) commented  ·   ·  Report

    I'm happy to inform you that we have fixed the issue you reported with the visual search feature on Adobe Fonts. We would appreciate it if you could try it out and let us know if everything is working as expected.

    Thank you so much for your patience.

    Thanks,
    Supriya
    Adobe Fonts

  • AdminSupriya Katiyar (Admin, Adobe - Type (Fonts)) commented  ·   ·  Report

    Hi,

    Thank you for bringing this issue to our attention and for the detailed explanation.

    We have replicated the issue on our end and are actively investigating it. We will keep you updated on our progress.

    Thanks,
    Supriya
    Adobe Fonts